IndyGo Studying Expanded Access for Disabled Riders

IndyGo paratransit bus
IndyGo is studying expanded paratransit services outside of its current coverage area. IndyGo photo

IndyGo is seeking input from people with disabilities and their caregivers about proposed changes in the system’s Open Door paratransit service.

Under the Americans with Disabilities Act, transit services like IndyGo are required to provide pre-scheduled pick-up and drop-off services for people who cannot board and disembark from standard buses. ADA requires paratransit coverage within three-fourths mile on either side of a fixed route.

IndyGo currently provides additional paratransit services to areas outside of the ADA-required zone. It is seeking public input on proposed changes to its “Beyond ADA” service areas with the intention of improving efficiency and access to those who live outside of the existing paratransit service area.

Comments can be submitted online, by visiting the Carson Transit Center or by calling IndyGo Customer Service at 317-635-3344.  To leave a comment online, go to this page and scroll to the bottom.

According to IndyGo, the collective feedback will inform the final proposal that will be presented to IndyGo’s Board of Directors at its meeting Sept. 23, at 5 p.m. At that time, IndyGo will hold a public hearing regarding the policy proposal.

Those interested in learning more or registering to attend the public hearing virtually should visit for more information or to leave a comment. Anyone requiring additional accommodations for access to information should contact Jordan Patterson, special programs manager, at

Map of transit area.
On this map the blue shading shows the ADA-mandated paratransit service. IndyGo is seeking input in how to best serve residents outside of that area. (IndyGo map).